100% Authenticity Guarantee

We understand that Authenticity is of the most concern when purchasing a branded product from an online store. When you purchase from vipmarketplace.com rest assured that:

  • All of our products are 100% Authentic, Original and Brand New. We do not sell Replicas or Refurbished products unless specifically specified on the item.
  • Our products are supplied by authorized dealers or respected industry wholesalers/distributors. All new/unworn items are guaranteed authentic.

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All New / Unworn items:

  • are of the highest quality, with all original parts and authentic.
  • have the original manufacturer’s labels and/or serial numbers intact.
  • are not refurbished, or replica products.

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Return damaged/defective or incorrect merchandise

We want you to be completely satisfied with your purchase. If your merchandise arrives damaged/defective or incorrect, no worries! Returns can be made up to 10 days after shipping. You may return it for a refund within 10 days from shipping from our warehouse, subject to a Return Merchandise Authorization from vipmarketplace.com. A return merchandise authorization number can be requested by contacting our staff at inquiries@vipfirstclass.com. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned items must be in new condition, in their original packaging, and must include all packing material, dustbags, blank warranty cards, manuals, and accessories. 

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How can I contact the VIP MarketPlace Customer Service?

If for any reasons you wish to contact the VIP MarketPlace, our customer service is available from Monday thru Friday (excluding holidays):

  • Customer Service is available Monday thru Friday excluding holidays. To contact us please click on the link HELP or CONTACT US on the top menu of this website.